Getting started
We verify your business and confirm your processing rate before your account goes live, and we aim to do this within 48 hours. You get an email once the account is active, along with the Heads of Terms.
Fees and payouts
The rate on your dashboard is your MDR, and it is the whole story. There is no second percentage on top. If you ever see a different figure quoted anywhere, in a document, a screenshot or an old page, your dashboard rate is the one that applies. Tell us and we will correct the page.
Checkout and your customers
That is how card-to-crypto rails work, and it is a regulatory requirement rather than a design choice. Card details and identity checks are handled by the licensed on-ramp provider, and we never see or store card details. That is exactly what keeps your account and your customer card data out of harm’s way. Your branding carries through, and the customer is returned to a confirmation page as soon as the payment is confirmed.
Payments, wallets and networks
Payments arrive on your wallet address, most often on the Ethereum network (ETH or USDC), sometimes on Polygon. It is the same 0x address on both networks: check Etherscan and Polygonscan. The payment email and your dashboard give the transaction link on the right explorer. Use a personal wallet that accepts both networks (MetaMask, Rabby, Ledger). An exchange deposit address (Binance, Coinbase) often accepts one network only, so funds can be lost.
Managing your account
Most fields are self-serve from your dashboard. A small number are locked on purpose, and those are the ones that, if compromised, could be used to redirect your funds or take over the account.
Still stuck
Email support@peptide-pay.com with your store URL, the session ID of the affected payment, and a screenshot if you have one.
For anything where a payment looks stuck, the session ID is by far the most useful thing you can send. It lets us follow the money on-chain directly.